Safety is the top priority at Helbiz. Our team constantly evaluates all aspects of our business to ensure we consistently improve our Safety Ecosystem.

Our Riders

Always wear a helmet.

Helbiz is proud to provide free helmets at our in person events, as well as online here.

Request free helmet

*Currently available to U.S. users only.


Ride safely, follow the rules of the road.

All riders should keep two hands on the handlebars, stay within speed limits, and only ever have one rider per scooter.


Use the bike lane, stay in the service area.

When accessible use the bike lane, always keep aware of who is sharing the road, stay in city boundaries and away from no-ride zones.


Park responsibly.

Use parking stations when available, ensure that scooters are parked out of the walking path on sidewalks, next to the curb.


Start slow, learn to ride.

In certain markets, we offer Beginner Mode to ensure all riders feel comfortable on our fleet at a lower speed as they get accustomed to acceleration, braking, and steering.


Our Fleet

Always Innovating.

Helbiz Safety Team is constantly testing the current and new variations of our fleet. This allows Helbiz to have a 360 understanding of our abilities and limitations.


Collaborative Standards.

Helbiz has worked with numerous experts to develop our repair and maintenance ecosystem.


Next-Gen Features.

Helbiz is looking to innovate with all elements of our fleet, including the substantiality of our parts, the indicators of our sensors, and real-time models of our data to help encourage a safer fleet.


Our Community

Transparent Relationship.

Helbiz is committed to the utmost transparency with all of our regulators and residents.


Outside Input.

Helbiz has previously and will continue to engage with various community members and transportation experts to gain valuable input on the Safety Strategy


24/7 Support.

All community members can reach out to a highly trained member of Helbiz’s support team anytime any day.

Contact Us